Ordering Process

  1. 1Use the Website Custom Neon enquiry page, call or email us with your enquiry including creative idea, dimensions, colour and font style. The Custom Neon enquiry section gives us all the information we need to ensure the quickest service
  2. 2Custom Neon will provide a speedy quote with the additional GST and Freight charges for approval.
  3. 3With all information confirmed and the quote approved, Custom Neon will provide the artwork as a mock-up/render for approval. Changes to the artwork can be made at this stage. An invoice will also be sent to you for payment.
  4. 4Once artwork is approved and the invoice is paid, Custom Neon will commence production of the sign.
  5. 5Turnaround is approximately 15 business days from manufacture to delivery, Custom Neon will email a photo of the completed sign prior to shipping as part of the shipping approval process.
  6. 6Your sign arrives to you in perfect order and on time (with a little luck)!
  7. 7If the sign is broken in any way, never fear! We have a contingency plan, simply take a photo of the whole sign, then on the same camera angle zoom in enough to see the broken tube, send us the photos and we will dispatch the replacement part immediately. You can swap the bit yourself after watching one or some of our helpful videos.

Please fill the following details and get a quote.

We usually reply by the prefered contact option phone / email within 30 min.

Please note there is no sign too big or too small.

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How Do Neon Signs Work?

Neon lighting works in the same way as the fluorescent lights we are all familiar with as a part of our everyday life.

A ‘neon light’ is simply a narrow glass tube with metal electrodes at each end filled with an inert gas. Light is created by applying a voltage across the electrodes. This causes electrons to be emitted from one of the electrodes and move at high speed toward the other. Light is produced along the tube when the current of fast moving, high energy electrons ‘collide’ with atoms of the inert gas*.

The gas must be chemically inert and not affected by interacting with high energy electrons. The development and commercial use of neon lighting followed the isolation and production of the chemically inert noble gases helium, neon, argon and xenon(particularly neon) early last century.

To create a neon sign a glass tube is bent into the required shape by a glass blower – the electron flow will follow and light up the shape of the tube. The inner surface of the tube is coated with a phosphor material (if required), electrodes are attached and the tube is filled with the selected gas and sealed. More than one tube can be used to produce a multi-coloured sign.

Different colours are obtained by using different gasses or gas mixtures in the tube (neon for red; mercury vapour for blue) and by coating the inside of the tube with a thin film of a phosphor material that interacts with the light produced by the flow of electrons to produce light of a particular colour. This process is called fluorescence**!

For the science-minded . . .

*When a fast moving electron collides with an inert atom the electron loses some of its energy to the atom and puts it into an unstable ‘excited state’. The excited atom promptly returns to its normal state by releasing energy as light. The colour of this light is a property of the element and varies from one element to another.

**A phosphor is a substance which can be excited by short wavelength, high energy light to an excited state where it promptly releases longer wavelength, lower energy light. The colour of the emitted light is a property of the phosphor coating.